RETURNS & POLICIES

HOURS, LOCATION & CHAT

Hours: Monday–Friday, 8AM–5PM EST
Location: Cincinnati, Ohio
Questions: Message us in chat

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RETURN POLICY

Custom wheels made for your order are non-refundable.

In-stock wheels can be returned within 14 days but are subject to a 20% restocking fee.

Returned wheels must be unopened, unmounted, in original sealed packaging, in original condition, with proof of purchase.

How to Start a Return (in-stock wheels):
Message us in chat
Email: orders@cutthroatforged.com

Include:

Your full name
Order number and proof of purchase
Reason for return

Once approved, ship the wheels back insured, in their original sealed packaging.
Refunds, less the 20% restocking fee, are issued after inspection and approval.

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CANCELLATIONS

IN-STOCK ITEMS
Cancellations must be requested before the item ships.

ITEMS MADE FOR YOUR ORDER
All sales of items made for your order are final.
Production may begin immediately after the order is placed.

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EXCHANGES

We do not offer exchanges on forged wheel products.

Need help choosing the correct bolt pattern, width, diameter, or offset?
Contact fitment before ordering:

Message us in chat
Email: fitment@cutthroatforged.com

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ORDER ERRORS

If you believe you received the incorrect wheel, size, or bolt pattern:

Contact us within 48 hours
Do not mount the wheels
Provide photos of the wheels, packaging, and labels
Include your order number and tracking number

Message us in chat
Email: orders@cutthroatforged.com

We will review your claim and compare it to your invoice and production records.

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DAMAGED OR DEFECTIVE ITEMS

(This section applies to manufacturing defects, not shipping damage.)

If you believe your wheels have a defect:

Take clear photos
Document the issue
Do not mount the wheels

Message us in chat
Email: orders@cutthroatforged.com

Shipping damage is handled under the "Damaged Shipments" policy.

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ORDER PROCESSING POLICY

Orders are processed in the order received.
No order is guaranteed earlier than its estimate.
Production schedules vary based on size, finish, batch load, and seasonal volume.
Holidays and supplier delays may extend timelines.

Tracking numbers are provided when shipments leave our facility.

Production time is an estimate and not guaranteed.

There are no refunds, discounts, or compensation for wheels that exceed estimated timelines.

Quality always takes priority over speed.

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WARRANTY COVERAGE

Summary (see full Warranty Page for details):

Lifetime Structural Warranty (manufacturing defects only)

Warranty does NOT cover:

Curb rash or road damage
Improper installation
Mounting scratches
Rock chips or normal wear
Neglect or lack of care

See the full Warranty page for complete terms.

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OUR PROMISE

Cutthroat Forged is built on quality, transparency, and integrity.
We don’t hide our policies — we make them clear so you always know what to expect.

If you need help before or after placing an order, reach out.
Our team moves fast because your build matters.